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A: Orders are usually shipped within 1-2 business days after placing the order.
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
A: We accept all the major debit/cards including MasterCard, Visa, American Express, PayPal. We also accept UPI payments and net banking.
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
A: We allow the return of all items within 7 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.
A: Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
A: If you are unhappy with the product you’ve received, you can get a refund.
A: For domestic orders, we offer FedEx and Delhivery shipping.
A: We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.
A: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at care@lupaava.com, +91 84470 99929 or through our chat assistant.
A: Our head office is in New Delhi India.
