FAQ

Q: How long does it take to ship my order?

A: Orders are usually shipped within 1-2 business days after placing the order.

Q: When will my order arrive?

A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Q: What payment methods do you accept?

A: We accept all the major debit/cards including MasterCard, Visa, American Express, PayPal. We also accept UPI payments and net banking.

Q: How do I track my order?

A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

Q: What’s your return policy?

A: We allow the return of all items within 7 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

Q: How long does it take to process a return?

A: Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Q: How do I make changes to an existing order?

A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

Q: Can I receive a refund?

A: If you are unhappy with the product you’ve received, you can get a refund.

Q: What shipping options do you have?

A: For domestic orders, we offer FedEx and Delhivery shipping.

Q: Do you sell gift cards?

A: We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

Q: How can I contact you?

A: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at care@lupaava.com, +91 84470 99929 or through our chat assistant.

Q: Where are you located?

A: Our head office is in New Delhi India.